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iPass Support

iPass Support

We're there when you need us

Here For You

Something’s not working? We are dedicated to providing our customers and partners with the most responsive and comprehensive support possible.

Our highly skilled support technicians are available 24/7 via chat, email and phone. When we aren’t available to chat, the best way to reach us is to email support at help@ipass.com, and we will get back to you within two hours.

If you only need a little help getting started, you can view the specific Getting Started Guide for your operating system.

Or just give us a call.

Phone numbers

US Toll Free: +1 877-464-7277
US Main: +1 650-232-4300
UK Toll Free: 0800 587 2440
UK Main: +44 20 7010 8344

HP Users

Need help with iPass on an HP device? Please email hphelp@ipass.com for support.

HSBC Cardholders

Have a Premier World Elite™ MasterCard® and need help getting or using iPass? Please email hsbchelp@ipass.com for support.

We Speak Your Language

We provide support in the following languages:

  • English
  • Mandarin
  • Cantonese
  • Japanese
  • Korean
  • More coming soon

 

Read our FAQs