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The Aha! Moment

Day in the Life Series: 1 a.m. – 2 a.m.

By Dennis Jones


Nearly four hours later, and the CEO was marooned in the Prague airport for the foreseeable future. The diagnosis: engine failure, which had forced her to deplane, after she’d already been comfortably ensconced in her first class seat for some half an hour. So much for that. She thought about whether her EA could get her out of this mess, but then realized, it was still early morning hours in the Valley. I guess she’d be waiting this one out.

Luckily, the airport Wi-Fi here was quick and free. Boy, had she had some interesting Wi-Fi experiences during this visit. At least, she’d have the opportunity to catch up on some work while she waited…for what exactly? She didn’t quite know. To her very linear mind, the updates weren’t particularly intelligible. Her inbox was crowded as usual, but one email caught her attention instantly. The subject: Initial Assessment of the Krempe Case. It was from one of the HR consultants. “That was fast,” she thought. She opened it and was bitterly disappointed to see that it was a very short email, just a few lines. She almost deleted it out of pique but something caught her eye. It was just addressed to her.


Since I left your offices, I’ve been on the go. Quite literally, I’ve been nearly everywhere you can possibly go in the scope of a day. I’m now writing you from a plane, which isn’t my first of the day, not even the second. I’ve been trying to stay consistently connected even while I fly, because I have to. But it’s been nearly impossible. You might be thinking, “Who cares?” and “Why are you wasting my time?” But it finally came to me, the more time I spend trying to get online to do work, the more frustrated I get. The more frustrated I get, the more I think, “to hell with it!” I don’t think I’m alone here. I think this starts to explain your company’s situation. What do you think?

For the CEO, it was an instant Aha! moment.

See what happened next.