Support Overview

Using iPass to get a Wi-Fi or Ethernet high-speed connection has never been better. Its convenient, secure and helps you stay productive. Check out the quick tips for getting connected in our High-Speed Connection Guide.

Need help resolving an issue with your iPass service? If you are an individual user, please check our Troubleshooting Guide before calling your company's help desk. If you don't find the answer you need there, contact your help desk. iPass and its reseller partners provide specialized training to corporate help desk personnel, so they can provide support to individual employees.

Although it's rare, sometimes even your help desk may need assistance. Should this occur, your help desk will escalate the problem on your behalf to an iPass reseller partner or iPass technical expert using the SOS System (username and password required).

Occasionally, however, iPass reseller partners do provide direct end-user support for remote access services. Check with your IT administrator for clarification.

High-Speed Connection Guide
Getting online at Wi-Fi hotspots and Ethernet locations is easy with iPassConnect™. Just follow these simple steps and you'll be online in no time!

Troubleshooting Guide
Our Troubleshooting Guide helps you resolve typical connectivity problems and often eliminates the need to escalate technical support issues to your corporate help desk.

System Requirements
Need to confirm system requirements for installation of iPass RoamServer™ software on UNIX, Windows NT or Windows 2000 Server? Or, maybe you're installing the iPassConnect mobility manager on a Windows, Mac or Pocket PC system. Here's a great place to start.