Here For You
Something’s not working? We are dedicated to providing our customers and partners with the most responsive and comprehensive support possible.
Our highly skilled support technicians are available 24/7 via chat, email and phone. When we aren’t available to chat, the best way to reach us is to email support at help@pareteum.com, and we will get back to you within two hours.
If you only need a little help getting started, you can view the specific Getting Started Guide for your operating system.
Or just give us a call.
Phone numbers
US Toll Free: +1 844-222-7026
UK Toll Free: +44 8000 728450
HP Users
Need help with iPass on an HP device? Please email hphelp@ipass.com for support.
HSBC Cardholders
Have a Premier World Elite™ MasterCard® and need help getting or using iPass? Please email hsbchelp@ipass.com for support.