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Training
iPass has developed a comprehensive training program that covers a range of topics—from initial deployment to ongoing support and management of iPass Mobile Office. iPass uses professional trainers and curriculum developers who understand remote and mobile connectivity. iPass' knowledgeable staff answer your questions while providing the technical and operational skills your team needs to succeed. These training services are included with iPass Mobile Office. However, fees may apply for customization. iPass technical training: Are your help desk staff as helpful as they could be? Do they know the best ways to work with the iPass technical group? Technical overviews of the iPass service model and iPassConnect™ mobility manager help your support team quickly resolve issues to ensure end-user satisfaction. Distance learning (recorded training): Web-based tutorials are available around the clock. These professionally narrated interactive courses cover sales, product, competition and industry overviews. Users test their knowledge after each session with online certification. Your sales and technical staff gain insights into iPass services at their own pace. Distance learning (live with an instructor): Instructor-led online training lets participants from your company share applications and presentations, observe live demos, tour the Web site, and participate in whiteboard discussions. Choose from several courses each month that cover important product, industry and support topics. Regional training: In-person iPass training occurs at prescheduled locations around the world. Customers and partners attend these sessions to learn better ways to sell and support iPass services. Regional training sessions cover the complete technical and sales curriculum. Onsite training: Schedule a personalized training session for your staff at a location of your choice. Onsite training provides an opportunity to include many individuals in a training session. It also lets you tailor training requirements to meet your specific needs. For inquiries about training, please contact training@ipass.com.
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