Simplifying secure, high-speed WAN connectivity for retailers
Improve customer experience through faster payment processing
Lower total cost per transaction up to 70 percent while increasing throughput up to 500 percent (vs. 56 kbps dial-up)
Gain real-time sales information and inventory from distributed stores
Implement advanced capabilities such as real-time video surveillance
iPass understands retail. We know retailers have unique customer needs involving complex POS systems, mission-critical applications and secure data requirements. And we know that improving data communications to retail outlets isn't a simple matter of just supplying a DSL or cable line.
That's why we developed the iPass Retail Office service. With this solution, retailers receive a fast, secure, reliable network infrastructure in the form of a managed IP VPN service running over Internet broadband. It helps them improve efficiency and competitiveness while enhancing the customer experience.
Key features set the iPass Retail Office solution apart:
Professional design, integration and configuration
Planning. Seasoned iPass project managers work with each customer to design an IP VPN solution that satisfies their application, security and technology requirements while integrating with existing infrastructure.
Managed deployment. An iPass specialist coordinates each site's deployment—from order placement through installation and training.
New store expertise. iPass has the expertise to manage service deployments in newly built storefronts and ensure a painless implementation. iPass can support 3G service until DSL or cable access is available, and then provide a seamless switchover—while maintaining critical availability and performance service levels.
Retailer-specific features
PCI compliance. iPass helps retailers meet stringent security objectives through PCI compliance. In 2007, iPass was certified 100% PCI, once again, after the annual audit. Customers can rest assured that their wide area network service is in complete conformance with over 200 individual security requirements of PCI Data Security Standard. The Retail Office service provides end-to-end security using industry-standard IPSec with 3DES or AES encryption. Also, iPass performs quarterly auditing so customers don't have to.
Comprehensive coverage in North America. Retail Office features one of the largest broadband footprints, with coverage via iPass' aggregated broadband network of more than 150 leading cable, DSL and 3G providers.
Service Level Agreements. Retail Office customers receive comprehensive SLAs featuring 8 performance metrics that are measured and reported on monthly.
Consolidated billing. A single bill allows retailers to more easily manage their monthly budgets.
Proactive service management
Industry-leading service monitoring. Each customer's Retail Office network is monitored 24 hours a day, every day. If a problem is detected, iPass automatically opens a trouble ticket and takes appropriate actions to resolve the issue without the customer ever needing to pick up the phone. iPass also has the expertise to manage unique customer topologies and migration methodologies.
Vendor management. iPass manages all its vendors and holds each one accountable, including those responsible for customer premises equipment, also referred to as endpoint Managed Service Units (MSUs).
Change management. iPass maintains a back-office system that can quickly, easily push out changes and software upgrades to MSUs.
Companies with dispersed branch offices and teleworkers can also take advantage of iPass' cable and DSL network though our related offerings:
