Q4 2010
Understanding Enterprise Mobility Trends and Mobile Usage

This quarter’s iPass Mobile Workforce Report uncovered several interesting mobility trends. Highlights of the study included:

• The cross-generational tech chasm in the workplace is a myth. Overall mobile worker preferences and behavioral characteristics across age groups and geographies are similar.
• iPhone and Android will lead the smartphone market by 2012 among the mobile workforce.
• Globally, smartphone penetration among mobile employees outpaced the consumer market, with 69 percent now using those devices for work.
• The laptop is becoming the new desktop as the smartphone and tablet replace the old laptop. Over a third of mobile employees (37 percent) believe that a mobile device will usurp the laptop for general business purposes in 2011, and 27 percent believe it will be an iPad or other tablet.
• 34 percent of mobile employees did not use their smartphones for work if they were footing the bill – having a direct and negative impact on their productivity.
• 22 percent of mobile employees breached corporate policy using an unprovisioned smartphone for work when their companies had a stricter smartphone policy in place.
• Less than one-third of enterprises had a multi-smartphone policy in place, while over two-thirds had standardized on a single smartphone.
• The risk of a security breach has increased due to the rampant use of personally owned technology for work. 18 percent of mobile employees have already experienced a relevant security issue with their smartphones. Over a quarter (26 percent) of those 34 and under have had their smartphones lost or stolen, contracted a virus, or hacked.

Download Mobile Workforce Report pdf – November 2010

In this Report

• Introduction
• Mobile Workforce Survey Results – Section 1
• Mobile Workforce Survey Results – Section 2
• Mobile Workforce Survey Results – Section 3
• Mobile Workforce Survey Results – Section 4
• iPass Q3 Mobile Usage Data
• Conclusion

Methodology

This quarter’s iPass Mobile Workforce Report is based on information from two sources:

1. Responses to an iPass survey of more than 1,100 mobile enterprise employees between October 6 and October 29, 2010. The survey was conducted globally and represented employees across multiple age groups. The survey respondents were asked about their mobile productivity, work habits, and related experiences.
2. This quarter’s iPass Mobile Workforce Report also included enterprise mobile broadband usage data collected by iPass across its user base of nearly half a million monthly users employed at 3,500 enterprises from July 1 through September 30, 2010.

Figure 1: Location breakdown of iPass survey respondents.

Figure 2: Age breakdown of iPass survey respondents.