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Mobile Workforce Report

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iPass Q2 Mobile Usage Data

Mobile usage numbers for the second quarter of 2010 remained steady. The iPass Survey looked at data for home users, business travelers, popular venues and most popular airports.

Home Users

iPass mobile usage data collected from April 1 through June 30 of 2010 indicated that while 55 percent of employees were working from home, it was less than two times a month. Additionally the data showed that 18 percent logged in from home at least two to five times per month, and 14.1 percent logged in at least five to 10 times per month:

Figure 14. Average number of times mobile workers logged in from home per month during the fourth quarter of 2009, and the first and second quarters of 2010. (Results are based on 500K users and 6.5M user sessions.)

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Business Travelers

Business travel remained steady during the quarter, with 11.9 percent on the road six or more days in Q2, the same as in Q1, and 10.1 percent in Q4:

Figure 15. Number of days mobile workers who traveled were on the road in the fourth quarter of 2009, and the first and second quarters of 2010. (Results are based on 250K users and 1.3M user sessions.)

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Venues

Across the board, connectivity sessions at venues remained consistent between Q2 and Q1. Hotels continued to be the most popular place to log in when on the road followed by airports and retail, but mobile workers logging in from convention centers connected for the longest amount of time:

Q2 2010 Sessions per 100 workers Average Session Length (minutes % Total Q1 2010 Sessions per 100 workers Average Session Length (minutes) % Total Q4 2009 Sessions per 100 workers Average Session Length (minutes) % Total
Hotel 285 88.2 40.2% 287.1 90.9 41.6% 243.7 91.5 42.6%
Airport 191 32.8 26.9% 187.5 33.6 27.2% 155.6 32.6 27.2%
Retail 158.8 48.9 22.4% 137.9 52.3 20% 97.3 55.9 17%
Restaurant 63 43.9 8.9% 65.4 45.1 9.5% 58.1 46 10%
Convention Center 3.6 123.8 0.5% 3.6 131.7 0.5% 2.9 107.4 0.5%
Other 8 38.3 1.1% 7.8 39.9 1.1% 14.4 52 2.5%

Figure 16: Locations and length of time for employee logins. (Results based on 250K users and 1.9M user sessions.)

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Airports

O’Hare regained the top spot on the list of airports, up from 5th place in Q1. Heathrow saw a significant decline, tumbling from the number three spot in Q1 to the number 17 spot in Q2. This could have been due to the volcanic ash cloud that shutdown air travel in and out of the UK in Q2.

Q2 10 Top 20 Airports Worldwide Sessions per 100 Workers Average Session Length (min.) % Total Q1 10 Top 20 Airports Worldwide Q4 09 Top 20 Airports Worldwide
1) O’Hare (Chicago) 12.2 32 6.4% 1) Frankfurt 1) O’Hare (Chicago)
2) Frankfurt 10.9 47.3 5.7% 2) Charles de Gaulle (Paris) 2) Frankfurt
3) Charles de Gaulle (Paris) 9.2 26.3 4.8% 3) Heathrow (London) 3) Charles de Gaulle (Paris)
4) Dallas-Fort Worth 7.8 29.2 4.1% 4) Dallas Fort-Worth 4) Dallas-Fort Worth
5) San Francisco 7.4 31.5 3.9% 5) O’Hare (Chicago) 5) Minneapolis-St. Paul
6) Schiphol (Amsterdam) 7.0 27.7 3.7% 6) Schiphol (Amsterdam) 6) San Francisco
7) Munich 6.3 39.5 3.3% 7) San Francisco 7) Schiphol (Amsterdam)
8 ) Hartsfield (Atlanta) 5.8 40.5 3.0% 8 ) Munich 8 ) Hartsfield (Atlanta)
9) Minneapolis-St. Paul 5.4 29.3 2.8% 9) Minneapolis- St. Paul 9) Heathrow (London)
10) Zurich 4.9 26.5 2.6% 10) Hartsfield (Atlanta) 10) Munich
11) Los Angeles 3.7 31.9 1.9% 11) Zurich 11) Zurich
12) Brussels 3.7 31.2 1.9% 12) Detroit Metro 12) Brussels
13) Newark 3.5 34.3 1.8% 13) Brussels 13) Los Angeles
14) Madrid 2.9 33.4 1.5% 14) Los Angeles 14) Detroit Metro
15) Denver 2.9 39.2 1.5% 15) Houston Intercontinental 15) Houston Intercontinental
16) Tokyo Narita Chiba 2.7 26.6 1.4% 16) Madrid 16) Newark
17) Heathrow (London) 2.7 39.5 1.4% 17) Stockholm 17) Stockholm
18) Houston Intercontinental 2.5 29.3 1.3% 18) Newark 18) Tokyo Narita Chiba
19) Detroit Metro 2.4 30.7 1.3% 19) Tokyo Narita Chiba 19) Geneva
20) Geneva 2.4 26.2 1.3% 20) Geneva 20) Logan (Boston)

Figure 17. Number and percentage of employee logins by airport. (Results are based on 250K users and nearly 500K user sessions.)

Of note, iPass announced its Inflight Wi-Fi service in April of this year. If Inflight Wi-Fi had been counted as a venue, in two short months the service climbed to the 50th most popular airport worldwide for the quarter, ahead of land-based Wi-Fi services at Prague, Milwaukee, Hong Kong and Mexico City, with almost 1 session per 100 mobile workers.
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