The survey found that the majority of mobile employees are unaware of how much mobile connectivity costs their employers. Only 36 percent reported that they knew how much their own mobile connectivity costs were:
Figure 6. Nearly two-thirds of mobile employees do not know much their mobile connectivity costs.
In the survey, 41 percent of mobile enterprise workers had received a surprise mobility charge, and for nine percent it was more than $500:
Figure 7. Percentage of employees who have received a surprise mobile connectivity charge.
The study also showed that if employees do know their connectivity costs, their choice of a smartphone over a laptop increased from 59% to 72%:
Figure 8. Mobile device of choice by knowledge of mobile connectivity costs (laptop versus smartphone).
Mobile enterprise workers who were aware of their mobility costs reported receiving surprise charges 56 percent of the time, as compared to 32 percent of those who did not know their mobility costs:
| Surprise Mobility Charges | Yes | No |
| Never | 44% | 68% |
| <$100 | 15% | 11% |
| $100-250 | 17% | 9% |
| $250-$500 | 10% | 5% |
| $500-$750 | 6% | 2% |
| $750-$1000 | 3% | 2% |
| >$1000 | 6% | 2% |
Figure 9. Percentage of employees that received a surprise mobility charge by knowledge of mobile connectivity costs.
