The iPass Global Mobile Workforce Report
The mobile stack: what’s in your briefcase?
After a year of surveying enterprise workers, we continue to shed light on mobility trends. This quarter’s survey found that smartphones — and now tablets — are playing an increasingly important role in the lives of mobile workers, yet the majority of mobile workers see themselves moving to one über mobile device in the next five years. We also found that mobile workers view carrier networks as slow and are increasingly using Wi-Fi to meet their connectivity needs.
Highlights of this quarter’s study include:
- If mobile employees could select only one mobile device, 49 percent selected the smartphone as their device of choice (down from 63 percent in 2010) compared to 27 percent who preferred a laptop (down from 37 percent). But the surprise latecomer was the tablet, with 20 percent of mobile workers selecting a tablet as their one device of choice.
- The tablet market is also experiencing phenomenal growth, especially among mobile employees. 65 percent of mobile workers reported that they used a tablet, while 27 percent of those used their tablets for work.
- Only 57 percent of mobile workers were satisfied with their mobile operator’s network coverage and just 46 percent were satisfied with their network speed. As a result, 59 percent of mobile workers used Wi-Fi on their smartphones at least one hour per day.
- If mobile operators raised prices for data access, 71 percent of mobile workers would choose to go on a data diet. 48 percent would be more selective and 22 percent would limit use to only critical access.
- 94 percent of mobile workers indicated they would troubleshoot a problem themselves, while 13 percent would not contact their IT help desk at all if they had a technical problem.
- There is a generation gap in mobile users, but it is not what you would think. Those 35 and older felt more productive working outside of the office, while those 34 and under felt most productive working in the office.
Mobile Workforce Report Q1 2011: Page 1: Introduction | Page 2: The Mobile Stack | Page 3: Networks are Expensive | Page 4: Mobilocracy and the Mobile Lifestyle | Page 5: Q4 Mobile Usage Data | Page 6: Conclusion