Device Management:
Addressing the Dell Battery Recall without Draining Resources

The Power of Dynamic Groups

Within Device Management, administrators can quickly build Dynamic Groups and Subgroups using inventory details and the model numbers described above. Views of these groups can be customized into accurate reports that can be printed, faxed or viewed as Web pages in the Web Administrator console. Now that affected machines can be targeted, administrators can use Device Management's intuitive Package Editor to create and distribute packages that:

• Inform users of the recall. A package can present a message box to affected users, asking them to contact the help desk for assistance with their computer system battery, or linking them to a form on Dell.com to request a new battery.
  
  
• Share inventory information with help desk staff. Inventory information within Device Management can be packaged and made available to help desk personnel looking for additional details or troubleshooting help.
  
  
• Verify that batteries have been replaced. A package that alters a registry key or file can be deployed to targeted machines. This registry key can then be collected as standard inventory of the client system. Additional Dynamic Groups can then track which clients have been repaired and which haven't.
  
  

For step-by-step instructions of this process, please click here.

Free Trial of Device Management

For a limited time, you can experience the power of Device Management first-hand at no cost or obligation. It's the perfect opportunity to take the heat off of remote and mobile systems administration. Whether you are addressing the Dell battery recall, wanting to simplify Patch Tuesday or just looking to automate remote and mobile software distribution, don't miss out on this free evaluation offer.

Learn about the qualification details on this free evaluation.

For more details about automating the Dell battery recall process with Device Management, please review the step-by-step instructions or contact the iPass sales team at sales-na@iPass.com or call 1-650-232-4100.