TMCNet article on American Airlines and the importance of redundancy

Tuesday, April 30th, 2013 Karen Ambrose Hickey, Editor

Two weeks ago, American Airlines had to cancel hundreds of flights across the country due to a “computer networking problem.”

Although the problem was never disclosed, complex systems should have adequate redundancy to avoid potential outages. Scott Pedersen, senior director of architecture and technology at our iPass Managed Network Services was featured in an article on this topic by TMCNet.

“Another lesson to take from this story, according to Pedersen, is that companies need to be aware of the value of dollars spent on redundancy and testing. Some companies my feel that these types of systems would be too expensive, but, in the event of a failure, they would feel the economic burden of angry customers” who can let loose on social media, spreading the news.

Scott outlines some alternatives that go beyond relying on an SLA. This is particularly important for a company like American Airlines which is facing a merger with US Airways.

Read the full article at TMCNet >>

Tags: MNS