Carrier customer survey – drop overall
Tuesday, May 15th, 2012 Karen Ambrose Hickey, EditorFierceWireless reported today Sprint gets top marks in annual customer satisfaction survey for US carriers.
Yes, Sprint has edged to the top of a slim margin in the rankings, but overall, the rankings have fallen, according to a new report from the American Customer Satisfaction Index.
A managing director from ACSI noted: “The big customer satisfaction challenge for wireless carriers remains how to keep up with rapid growth as more customers adopt cell phone services, and especially as the smartphone market and its bandwidth-eating data plans expands, while at the same time improving the reliability of service.”
Tags: carriers
