Business travelers picking flights, still complain about speed
Thursday, May 2nd, 2013 Karen Ambrose Hickey, Editor
Business travellers may be picking flights dependent on Wi-Fi availability, yet they are not willing to pay for it, nor accept the slower speeds, in the article, Craving Wi-Fi, Preferably Free and Really Fast.
Travelers expecting Wi-Fi during travel will get frustrated. Carriers haven’t completely rolled out Wi-Fi, won’t publicize which flights have Wi-Fi, or even if the flight has Wi-Fi, it could be broken or running at very low speeds.
A new Web site, Routehappy.com, is helping travelers find out if a flight has Wi-Fi — information many airlines do not reveal until after a ticket is booked. Airlines are still rolling systems out, but complaints still come in on every system on both the quality and the cost.
And business travelers don’t seem sympathetic to the costs of inflight WiFi, not willing to pay for Wi-Fi as carriers try various payment options.
In the overall travel experience, airports and hotels are also under fire as travelers expect better quality at lower prices. Hartsfield-Jackson Atlanta International Airport, the nation’s busiest, is upgrading its infrastructure before going free. And, as we will report next, hotels are offering more Wi-Fi, but it tends to be free at the less expensive hotels.
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Tags: inflight internet, mobile workforce, wi-fi access
